Service Writer
Young Boats, Inc.
Young Boats, Inc.
Inglis, FL Inglis, FL Full-time Full-time $21 - $23 an hour $21 - $23 an hour About us Young Boats, Inc.
is a small business in Inglis, FL.
We are professional, agile, fast-paced and our goal is to Young Boats is a premier custom quality boat manufacturer that specializes in build to order highly functional fishing boats.
As a custom manufacturer, Young Boats prides itself in meticulous attention to detail throughout the entire construction process while providing the ultimate customer experience.
Unlike a production boat company that produces many boats per year, we build to order and only sell factory direct.
In this way, we can customize a boat for our discriminating owners.
This custom-building process gives our customers a sense of pride in owning a true one of a kind boat.
It is this dedication to excellence that sums up our mission at Young Boats, which is to build, without compromise, the BEST boats in their class.
Our work environment includes:
Safe work environment Position Summary The Service Manager will support Young Boats mission, values and growth plan by focusing on four key functions:
1.
Screen and Service Estimates 2.
Service Invoices 3.
Scheduling- Managing all incoming and outgoing customer repair schedules 4.
Customer Experience/Team Collaboration 1.
Service Estimates Screen requests for repairs using Young Boat guidelines- escalated and gain approval on any exceptions Complete written quotes and verify parts and procedures with necessary departments Coordinate virtual and in- person repair quotes -Provide an overview of the services you provide - A line by line breakdown of costs -Terms and conditions covering delivery and payment methods Follow up on outstanding quotes Strict adherence to the Young Boats quality standards and procedures Maintains a strong working knowledge of industry standards and practices as well company's products and services.
2.
Work Orders Write all Service Invoices with meticulous detail and accountability Review Service Invoices with Service Manager and make any changes as instructed by Service Manager Responsible for all closed invoices for future reference 3.
Scheduling Managing all incoming and outgoing customer repair schedule Communicate with Service Manager on upcoming, current, and completed projects Confirm parts are in for upcoming jobs 4.
Customer Experience/ Team Collaboration Coordinates virtual and in person repair quotes with each customer Sends work order revisions to current customers, and refer questions to service manager as necessary.
Follow up after repairs are complete CRM schedule with all customers both new builds and repairs including anniversary calls, event invitations and check in calls Involves necessary team members at appropriate times to meet targets and customer expectations Escalates issues to appropriate team member or Service Manager when needed for problem solving or troubleshooting Removes hurdles for other departments when possible Balances customer needs with business needs to create win-win approach Assist with QC check on Service Projects Other Requirements Previous service writing experience (preferred) Knowledge of marine terminology and products (preferred) Possess adaptable skills to navigate various software applications (Total Control Software (TCS), Word, Excel, etc.
) Excellent Communication skills Outstanding administrative skills and attention to detail Promote, demonstrate and role model Young Boats values and culture- Gratitude, Integrity, Family, Respect and Consistency.
Demonstrates patience and composure Demonstrates strong creative thinking and problem-solving skills to create win-win experiences and solutions Ability to work on a team and individually High attention to detail, ambitious, organized, and self-starting Forward-thinking:
help us think about things we don't know we should be thinking about Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Life insurance Paid time off Day range:
Monday to Friday No weekends Shift:
8 hour shift Day shift Ability to Relocate:
Inglis, FL 34449:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Young Boats, Inc.
Inglis, FL Inglis, FL Full-time Full-time $21 - $23 an hour $21 - $23 an hour About us Young Boats, Inc.
is a small business in Inglis, FL.
We are professional, agile, fast-paced and our goal is to Young Boats is a premier custom quality boat manufacturer that specializes in build to order highly functional fishing boats.
As a custom manufacturer, Young Boats prides itself in meticulous attention to detail throughout the entire construction process while providing the ultimate customer experience.
Unlike a production boat company that produces many boats per year, we build to order and only sell factory direct.
In this way, we can customize a boat for our discriminating owners.
This custom-building process gives our customers a sense of pride in owning a true one of a kind boat.
It is this dedication to excellence that sums up our mission at Young Boats, which is to build, without compromise, the BEST boats in their class.
Our work environment includes:
Safe work environment Position Summary The Service Manager will support Young Boats mission, values and growth plan by focusing on four key functions:
1.
Screen and Service Estimates 2.
Service Invoices 3.
Scheduling- Managing all incoming and outgoing customer repair schedules 4.
Customer Experience/Team Collaboration 1.
Service Estimates Screen requests for repairs using Young Boat guidelines- escalated and gain approval on any exceptions Complete written quotes and verify parts and procedures with necessary departments Coordinate virtual and in- person repair quotes -Provide an overview of the services you provide - A line by line breakdown of costs -Terms and conditions covering delivery and payment methods Follow up on outstanding quotes Strict adherence to the Young Boats quality standards and procedures Maintains a strong working knowledge of industry standards and practices as well company's products and services.
2.
Work Orders Write all Service Invoices with meticulous detail and accountability Review Service Invoices with Service Manager and make any changes as instructed by Service Manager Responsible for all closed invoices for future reference 3.
Scheduling Managing all incoming and outgoing customer repair schedule Communicate with Service Manager on upcoming, current, and completed projects Confirm parts are in for upcoming jobs 4.
Customer Experience/ Team Collaboration Coordinates virtual and in person repair quotes with each customer Sends work order revisions to current customers, and refer questions to service manager as necessary.
Follow up after repairs are complete CRM schedule with all customers both new builds and repairs including anniversary calls, event invitations and check in calls Involves necessary team members at appropriate times to meet targets and customer expectations Escalates issues to appropriate team member or Service Manager when needed for problem solving or troubleshooting Removes hurdles for other departments when possible Balances customer needs with business needs to create win-win approach Assist with QC check on Service Projects Other Requirements Previous service writing experience (preferred) Knowledge of marine terminology and products (preferred) Possess adaptable skills to navigate various software applications (Total Control Software (TCS), Word, Excel, etc.
) Excellent Communication skills Outstanding administrative skills and attention to detail Promote, demonstrate and role model Young Boats values and culture- Gratitude, Integrity, Family, Respect and Consistency.
Demonstrates patience and composure Demonstrates strong creative thinking and problem-solving skills to create win-win experiences and solutions Ability to work on a team and individually High attention to detail, ambitious, organized, and self-starting Forward-thinking:
help us think about things we don't know we should be thinking about Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Health insurance Life insurance Paid time off Day range:
Monday to Friday No weekends Shift:
8 hour shift Day shift Ability to Relocate:
Inglis, FL 34449:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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